Customer Service Officer – 100234

Glenorchy is Tasmania’s fourth largest city with a population of 46,790.  The City lies on the western shore of the Derwent River, next to the City of Hobart. Glenorchy is the second biggest employment location in greater Hobart and the industrial centre for Tasmania.  Home to the world-famous Museum of Old and New Art (MONA), Glenorchy also has vibrant retail and community services sectors.  Our community’s vision for the City is to be a proud city; a city of arts; of opportunity; of partnerships; a city that makes exciting things happen.We are looking for a part-time Customer Service Officer.  The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact to Council’s customers, completing a vast variety of enquiries, requests and payments at the front counter and call centre.  The Customer Service Officer is also involved with and responsible for the completion of administrative tasks, project work, process improvements and implementation of procedures and systems.The Candidate:  The candidate will have demonstrated abilities to work in a fast-paced changing environment, with a willingness to act as a positive change agents.  You will have proven experience and knowledge of cash handling, balancing and receipting skills.You will be highly organised, with the appropriate written and verbal communication skills to be able to meet deadlines under conflicting pressures whilst also being committed to meeting our customer expectations.  Not to mention to have the ability to listen, decipher and research to provide authoritative advice to customers’ in an efficient and professional manner.Qualifications: The successful candidate will have completed a Business Administration Certificate III or similar relevant qualifications, with a minimum of 2 years’ experience in a Customer Service environmentPosition Number: 100234Position Hours: Part-time. Base hours from 8 hours to 75 hours per fortnight, Monday to Friday, 8.15am to 5.25pm  Salary: Schedule A, Salary Point 5: $57,955.26 to $63,662.94, pro-rata plus 13.5% superannuation in accordance with Glenorchy City Council’s Enterprise Agreement 2021.Please note that all successful applicants will be required to provide a current National Police Check prior to commencement of employment.For further information on this position, contact Gabrielle Bowring, Coordinator Customer Services on (03) 6216 6800.How to apply:  Applications for this position must be lodged on this submission site or on the Glenorchy City Council website - Careers page. To be considered for this role, all applicants must address the key selection criteria in the Position Description and provide a current resume.  A copy of the position description can be found by clicking the below hyperlink or on the Glenorchy City Council website. Applications close at 8pm on Sunday, 24 October 2021Position Description - Customer Service Officer 57955 AUD Glenorchy 7010