Customer Service Officer

We are looking for a suitably qualified Customer Service Officer to join the team.  You will be responsible for providing a positive customer service experience as first point of contact to Council’s customers, completing a vast variety of enquiries, requests and payments at the front counter and call centre.  The Customer Service Officer is also involved with and responsible for the completion of administration tasks, project work, process improvements and implementation of procedures and systems.The successful applicant will have:Demonstrated abilities to work in a fast-paced changing environment with a willingness to act as a positive change agent.Proven experience and knowledge of cash handling, balancing, and receipting skills.Proven time management skills with the appropriate written and verbal communication skills to be able to meet deadlines under conflicting pressures while being committed to meeting customer expectations.Ability to listen, decipher and research to provide authoritative advice to customers efficiently and professionally.Qualifications required: Completed Certificate III in Business or similar relevant qualification with a minimum of 2 years’ experience in a Customer Service environment.Position Hours: Part-time, 41.65 hours fortnight.                           Week: 1 Monday, Wednesday, Thursday                           Week: 2 Tuesday, FridayAt times this position has the opportunity to work up to full time, 75 hours fortnight.Salary range: $60,414.94 to $66,364.86 (pro rata) plus superannuationFor further information on this position, contact Gabrielle Bowring Coordinator Customer Services on (03) 6216 6800.GCC Employee benefits:14% superannuation (OTE)9 day fortnight (RDO) with full time positionsGlenorchy City Council’s Enterprise Agreement 2021Free parkingCorporate Banking BenefitsCorporate discounts on gym membershipCorporate offers on Private Health InsuranceFlexible Working ArrangementsPaid Maternity LeaveLearning & Development opportunitiesAnnual wage increasesSocial ClubEAP servicesLow interest personal loans (LGAT)How to apply:  Applications for this position must be lodged on this site or on the Glenorchy City Council website www.gcc.tas.gov.au - Careers page. To be considered for this role, all applicants must:Address the key selection criteria in the Position DescriptionProvide a current ResumeProvide evidence of Covid-19 vaccinationsProvide a current National Police Check prior to employment Applications close at 8pm on Wednesday, 7 June 2023Position Description - Customer Service Officer 60414 AUD Glenorchy 7010

Customer Service Officer

We are looking for a suitably qualified Customer Service Officer to join the team.  You will be responsible for providing a positive customer service experience as first point of contact to Council’s customers, completing a vast variety of enquiries, requests and payments at the front counter and call centre.  The Customer Service Officer is also involved with and responsible for the completion of administration tasks, project work, process improvements and implementation of procedures and systems.

The successful applicant will have:

  • Demonstrated abilities to work in a fast-paced changing environment with a willingness to act as a positive change agent.
  • Proven experience and knowledge of cash handling, balancing, and receipting skills.
  • Proven time management skills with the appropriate written and verbal communication skills to be able to meet deadlines under conflicting pressures while being committed to meeting customer expectations.
  • Ability to listen, decipher and research to provide authoritative advice to customers efficiently and professionally.

Qualifications required: 

  • Completed Certificate III in Business or similar relevant qualification with a minimum of 2 years’ experience in a Customer Service environment.

Position Hours: Part-time, 41.65 hours fortnight.
                          Week: 1 Monday, Wednesday, Thursday
                          Week: 2 Tuesday, Friday

At times this position has the opportunity to work up to full time, 75 hours fortnight.

Salary range: $60,414.94 to $66,364.86 (pro rata) plus superannuation

For further information on this position, contact Gabrielle Bowring Coordinator Customer Services on (03) 6216 6800.

GCC Employee benefits:

  • 14% superannuation (OTE)
  • 9 day fortnight (RDO) with full time positions
  • Glenorchy City Council’s Enterprise Agreement 2021
  • Free parking
  • Corporate Banking Benefits
  • Corporate discounts on gym membership
  • Corporate offers on Private Health Insurance
  • Flexible Working Arrangements
  • Paid Maternity Leave
  • Learning & Development opportunities
  • Annual wage increases
  • Social Club
  • EAP services
  • Low interest personal loans (LGAT)

How to apply:  Applications for this position must be lodged on this site or on the Glenorchy City Council website www.gcc.tas.gov.au - Careers page. 

To be considered for this role, all applicants must:

  • Address the key selection criteria in the Position Description
  • Provide a current Resume
  • Provide evidence of Covid-19 vaccinations
  • Provide a current National Police Check prior to employment 

Applications close at 8pm on Wednesday, 7 June 2023